About
Duration: 5 Hours | Mode: Self-paced Video + Interactive Simulations Price: ₹2,999 Certificate: Certificate of Completion from Zane ProEd Why Take This Course? Your technical skills won’t shine if you can’t communicate effectively. This course focuses on the human side of healthcare—helping you build empathy, confidence, and clarity when dealing with patients, colleagues, and stakeholders in any clinical or corporate setting. What You’ll Learn (Learning Outcomes) By the end of this course, you will be able to: • Build strong rapport with patients and caregivers through empathy and active listening • Deliver patient counseling clearly, even in stressful or high-stakes situations • Handle conflicts, complaints, and crisis conversations professionally • Master verbal, written, and digital communication for clinical and corporate environments • Develop presence, cultural awareness, and team collaboration skills Course Structure (Syllabus Overview) • Module 1: Foundations of Healthcare Communication – 1 hr • Module 2: Patient-Centered Counseling & Empathy Skills – 1 hr • Module 3: Handling Difficult Conversations & Conflict – 1 hr • Module 4: Teamwork, Leadership & Soft Skill Development – 1 hr • Module 5: Live Role-Play Scenarios & Feedback – 1 hr Total Duration: 5 hours Assessment & Certification • Real-life case-based challenges + reflection tasks • Soft skill performance evaluation • Certificate awarded by Zane ProEd Who Is This For? • Healthcare students: Pharm.D, MBBS, Nursing, BPT, B.Pharm • Clinical researchers, site coordinators & QA/QC professionals • Medical writers & anyone in patient-facing or collaborative roles • Freshers aiming to stand out in interviews and hospital settings What’s Included? • Patient counseling & communication checklists • Scenario-based roleplay scripts • Interview & workplace soft skills toolkit